Troubleshooting Elite
At a glance
The questions BFF Elite owners ask us most, with short answers. Come here when something isn't behaving the way you expect.
Covered here, in order: side-view recordings that won't track, front-view recordings, inconsistent results, bike measurements, reports and sharing, your devices, sync and storage, subscriptions and activation, and what to do if you're still stuck.
The one rule that solves most problems: if a result looks wrong, check the recording before you touch the bike. Nearly every "wrong number" we see comes from the video, not from your position.
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