BFF Academy · EZ course Troubleshooting & FAQs
Subscriptions and billing
What does BFF EZ cost? $4.99 per year, and it starts with a 7-day free trial. It's an annual subscription, sold through the Apple App Store. Pricing shown is for the US; the App Store sets local prices by country.
Why a subscription? Within Apple's ecosystem, the subscription model is what keeps ongoing development sustainable. All current Bike Fast Fit apps are subscription-only.
My trial or subscription ended. Did I lose my recordings? No, you can still open and view recordings you've already made. You just can't record new ones until you renew.
I'm being asked to subscribe but I already paid, or I'm on a new device. Restore your purchase: main menu → Support → Restore Purchase. If it still shows trial mode, close and reopen the app to give Apple a moment, then try again. If it won't restore, email info@bikefastfit.com and we'll sort it out.
How do I cancel? Subscriptions are managed by Apple: iOS Settings → tap your name → Subscriptions → Bike Fast Fit.
How do I request a refund? We would love the opportunity to help you sort out any issues you are experiencing. Just email us at info@bikefastfit.com. Apple handles App Store refunds: main menu in the top right corner of the app→ Support → Request Refund.